BEATSPHERE 2-Year Warranty
At BEATSPHERE, we stand behind the quality and performance of our products. Our gear is designed for musicians, performers, creators, and audio professionals, and we want you to feel confident every time you plug in, power up, and perform.
Warranty Coverage
Unless otherwise stated on the individual product page or packaging, BEATSPHERE products are covered by a 2-year limited warranty from the original date of purchase.
This limited warranty covers defects in materials and workmanship under normal and intended use.
If a covered BEATSPHERE product fails due to a manufacturing defect during the warranty period, BEATSPHERE may, at its discretion:
Repair the product;
Replace the product with the same or a comparable product; or
Provide another appropriate warranty remedy where required by applicable law.
Replacement products or components may be new or functionally equivalent to new.
To request warranty service, contact us at info@beatsphereglobal.com with your order information, proof of purchase, product model, and a description of the issue. Photos or video may be requested to help us diagnose the problem before a return is necessary.
We will work with you to troubleshoot the issue and, when needed, provide instructions for repair, replacement, or return.
Warranty Eligibility
This limited warranty applies to products purchased:
Directly from beatsphereglobal.com; or
From an authorized BEATSPHERE dealer, distributor, or retail partner.
Proof of purchase may be required for warranty service.
Unless otherwise required by applicable law, this warranty applies to the original purchaser and is not transferable.
Products purchased secondhand through private sales, auctions, resale marketplaces, or other unauthorized sources are generally not covered by this limited warranty.
BEATSPHERE cannot guarantee the authenticity, condition, history, or previous use of products purchased through unauthorized or secondhand sources.
Charging and Battery Care
For rechargeable BEATSPHERE products, always use a charger, power supply, cable, and charging specification that meets the requirements stated in the product manual, product label, or official BEATSPHERE documentation.
Charging requirements may vary between BEATSPHERE products.
Using an incompatible charger, incorrect voltage, damaged charging equipment, or a power source outside the specified operating requirements may cause product or battery damage and may not be covered by warranty.
For best battery life:
Follow the charging specifications provided with your product.
Do not expose batteries to excessive heat, moisture, fire, or extreme temperatures.
Do not use damaged charging cables, connectors, or batteries.
Do not attempt to open, puncture, modify, or improperly replace a built-in battery.
If a battery shows signs of swelling, leaking, unusual heat, or physical damage, discontinue use immediately.
Normal reduction in rechargeable battery capacity over time is considered normal wear and is not considered a manufacturing defect.
What This Limited Warranty Does Not Cover
This warranty does not cover damage or failure resulting from:
Normal wear and tear;
Cosmetic damage that does not affect product operation;
Accidents, drops, impacts, crushing, or improper storage;
Misuse, abuse, neglect, or use outside the product's intended purpose;
Exposure to liquids, excessive moisture, extreme temperatures, fire, sand, dust, or other environmental conditions beyond the product's stated specifications;
Improper installation, connection, transportation, or operation;
Use with incompatible equipment, power supplies, chargers, cables, connectors, batteries, or accessories;
Electrical damage caused by incorrect voltage, power surges, or improper charging;
Unauthorized modification or alteration of the product;
Improper maintenance;
Normal deterioration of rechargeable battery capacity;
Lost or stolen products;
Damage occurring during transportation that is not arranged or controlled by BEATSPHERE; or
Any serial number, identification label, or product marking that has been intentionally removed, altered, or made unreadable.
Consumable or wear-related components—including certain batteries, cables, connectors, adapters, protective components, and accessories—may not be covered for normal wear. However, defects present at the time of original purchase may be covered.
Wireless and Audio Products
Performance of wireless audio equipment may be affected by radio-frequency interference, physical obstacles, distance, local RF conditions, other wireless devices, frequency congestion, and the equipment connected to the BEATSPHERE product.
Variations in wireless range or performance caused by environmental or RF conditions are not necessarily considered product defects.
Users are responsible for operating wireless products in accordance with applicable local laws, regulations, permitted frequency ranges, and licensing requirements.
Repair Outside the Warranty
If your product is outside the warranty period or the issue is not covered by this limited warranty, please contact us anyway.
Where service is available, BEATSPHERE may offer repair, replacement components, or another service solution for a fee. Any applicable cost will be communicated before paid service is performed.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BEATSPHERE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THE PURCHASE, USE, INABILITY TO USE, FAILURE, OR PERFORMANCE OF A BEATSPHERE PRODUCT.
THIS INCLUDES, WITHOUT LIMITATION, LOSS OF USE, LOSS OF DATA, LOSS OF RECORDINGS, LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS OPPORTUNITY, BUSINESS INTERRUPTION, OR DAMAGE TO OTHER AUDIO, MUSICAL, RECORDING, COMPUTER, OR ELECTRONIC EQUIPMENT, EXCEPT WHERE SUCH LIABILITY CANNOT LAWFULLY BE EXCLUDED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BEATSPHERE'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO A PRODUCT SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THAT PRODUCT.
Nothing in this limited warranty excludes or limits any right or liability that cannot legally be excluded or limited under applicable law.
Assumption of Risk and Safe Use
Audio equipment, stands, speakers, microphones, cables, batteries, wireless devices, mounting systems, and associated equipment must be installed and operated properly.
Before each use, users should inspect equipment and connections and verify that products are securely installed, connected, charged, and positioned in accordance with applicable instructions and specifications.
Users are responsible for selecting compatible equipment and for operating products safely and appropriately.
Do not use any BEATSPHERE product for overhead suspension, structural support, life-safety applications, or other safety-critical applications unless the product is specifically designed, rated, and documented by BEATSPHERE for that purpose.
Failure to follow product instructions, safety warnings, specifications, or applicable regulations may result in equipment damage or personal injury and may affect warranty coverage.
Implied Warranties
TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
Some states or jurisdictions do not allow limitations on the duration of implied warranties or the exclusion or limitation of incidental or consequential damages. Accordingly, some of these limitations may not apply to you.
This limited warranty gives you specific legal rights, and you may also have other rights that vary by state or jurisdiction.
Your Statutory Rights
This limited warranty is in addition to any rights you may have under applicable consumer protection laws.
Nothing in this policy is intended to exclude, restrict, or modify consumer rights that cannot legally be excluded, restricted, or modified.
Need Help?
We want you to be completely satisfied with your BEATSPHERE product.
If you have a product issue, warranty question, or need technical assistance, contact us at:
When contacting us about a warranty claim, please include:
Your name;
Order number or proof of purchase;
Product model;
Serial number, if applicable;
A description of the issue; and
Photos or a short video showing the problem, when possible.
Our team will help diagnose the issue and guide you through the next steps.
BEATSPHERE — Plug in. Power up. Perform.